Gilbert J. Palau

• macOS & JAMF Pro Subject Matter Expert with expertise in MDM architecture, DEP/ADE enrollment, configuration profiles, and enterprise policy management.
• macOS Hardware & Systems Engineering Subject Matter Expert covering Apple Silicon/Intel transitions, firmware management, and hardware lifecycle automation.
• Tier 3 Escalation Engineer providing final resolution for complex macOS and JAMF Pro issues.
• Package Engineering & Software Deployment using custom bash/Python scripts to build and deploy .pkg and .dmg installers for macOS.
• JAMF Pro Automation & Scripting developing bash, Python, and Ruby scripts for policies, extension attributes, Smart Groups, and Self-Service workflows.
• Extension Attribute Development creating custom inventory collection scripts for hardware attributes, application versions, security compliance, and reporting metrics.
• API Integration & Automation leveraging JAMF Pro API and webhooks to integrate with ticketing systems, identity providers, and business platforms.
• JAMF Environment Health & Remediation conducting formal audits of policies, Smart Groups, scripts, configuration profiles, API roles, certificates, and token hygiene — delivering prioritized remediation plans with documented before/after baselines to IT and security leadership.
• OS Patching Pipeline Engineering building automated macOS update pipelines with configurable deferral windows, deadline enforcement triggers, and real-time compliance dashboards surfacing patch posture across the managed fleet.
• Vulnerability Remediation & CVE Tracking integrating CrowdStrike and Sentinel One telemetry with JAMF Pro Smart Groups and API-triggered policies to automate CVE remediation, track time-to-remediate (TTR), and report compliance status to security stakeholders.
• FileVault Encryption Governance enforcing FileVault 2 fleet-wide across Apple Silicon and Intel endpoints with automated PRK escrow verification, compliance tracking via extension attributes, and recovery key rotation workflows.
• CIS Benchmark Hardening & Local Admin Lockdown implementing CIS-aligned macOS security controls via JAMF configuration profiles and bash remediation scripts, enforcing local admin account restrictions, audit logging, and Gatekeeper/SIP compliance across all managed devices.
• Scripting Standards & Environment Hygiene establishing JAMF Pro-wide naming conventions for policies, Smart Groups, scripts, and profiles; enforcing Git-based version control, inline documentation requirements, and structured error handling as the baseline scripting standard.
• Identity Federation & JAMF Connect OIDC deploying and managing JAMF Connect 3.2.0 with OIDC and Platform SSO, integrated with Okta and Microsoft SSO for zero-touch identity-bound enrollment and consistent post-setup authentication.
• Apple Business Manager & Device Lifecycle managing ABM device assignments, VPP license distribution, and Managed Apple ID workflows; standardizing ADE enrollment profiles and automated offboarding procedures for clean, auditable device turnover.
• Inventory Reconciliation via API & ABM querying JAMF Pro API and Apple Business Manager to identify stale check-ins (30/60/90 day thresholds), duplicate records, unassigned devices, and ghost inventory — categorizing every device with a recommended action (keep, reassign, remove, investigate) and delivering an inventory health report to IT leadership.
• ABM/VPP Token Audit & Hygiene auditing all Apple Business Manager server tokens and VPP location tokens for expiration dates, assignment accuracy, and misconfiguration — delivering a token health report with corrected assignments and documented renewal dates to prevent silent breakage of enrollment and app deployment.
• Offboarding Workflow Engineering engineering the full device offboarding lifecycle: remote wipe or unenrollment based on device ownership, VPP license recovery, ABM device release, inventory record cleanup, and ghost record remediation from past departures — eliminating license leakage and ensuring accurate compliance denominators.
• Policy Trigger Remediation & Standards identifying and remediating JAMF Pro policy trigger misuse across the environment — correcting policies incorrectly set to Recurring Check-in that should fire on Enrollment Complete or Once per Computer — eliminating unnecessary endpoint resource consumption, reducing JAMF Pro log noise, and establishing trigger selection standards as part of the environment hygiene baseline.
• Workflow Orchestration & Script Testing Automation standing up a local n8n instance to chain script validation workflows, automating test execution during script updates to catch errors before production deployment, a self-initiated improvement that compressed testing cycles and reduced manual validation steps.
• Executive & Security Stakeholder Communication briefing IT Directors, CISOs, and cross-functional leaders on JAMF environment health, patch compliance posture, and MDM architectural decisions — translating technical complexity into clear, actionable reporting.
• Team Training & Operational Handoff developing recorded training sessions, operational runbooks, and architecture documentation enabling internal teams to independently manage JAMF Pro policies, scripts, and enrollment workflows without escalation dependency.

• macOS Platform SME serving as the primary technical authority on macOS Client Platform Engineering across all enterprise endpoints.
• Infrastructure Reliability maintaining client endpoint infrastructure with redundancy, scalability, and security as core design principles.
• Multi-Platform Enterprise Management owning enterprise client services for macOS, Windows, Chrome OS, and iOS/iPadOS across the organization.
• MDM Administration managing endpoints via JAMF Pro Cloud and Microsoft Endpoint Manager (Intune) across all managed platforms.
• Policy & Application Distribution deploying configuration profiles, policies, and applications to macOS and Windows endpoints at scale.
• Systems Optimization leveraging tooling and implementing targeted solutions to optimize existing client infrastructure and reduce friction.
• Identity Integration supporting Okta SSO client integration across macOS and Windows managed endpoints.
• Agile Project Management managing workstreams via JIRA sprint cycles to maintain prioritization and delivery cadence.
• Inherited Environment Remediation assessed and remediated an inherited JAMF Pro environment; identified and resolved orphaned policies, redundant Smart Groups, and trigger misuse; established naming and documentation standards as the foundation for a maintainable MDM architecture.

• macOS Platform SME serving as the primary technical authority on macOS Client Platform Engineering across all enterprise endpoints.
• Automated Build Engineering designing and engineering the automated macOS build process for consistent, repeatable provisioning at scale.
• Enrollment & Provisioning Architecture developing the full macOS enrollment and zero-touch provisioning workflow from scratch.
• Hardware Standards & Certification defining supported hardware models and peripheral compatibility standards for the managed macOS fleet.
• Application Packaging & Distribution packaging and distributing macOS applications via JAMF Pro for reliable, consistent software delivery.
• Scripting & Automation developing task automation scripts in Bash, AppleScript, Python, and Swift to eliminate manual endpoint workflows.
• Compliance Management managing macOS device compliance posture via Azure AD and Microsoft Endpoint Manager.
• Hardware Certification certifying macOS hardware and peripheral compatibility within the managed environment.

• macOS & JAMF SME serving as the authoritative technical resource for macOS platform engineering and JAMF Pro management at the enterprise level.
• Automated Build Engineering designing and engineering automated macOS deployment processes for standardized, repeatable builds across the enterprise.
• Convergence Build Development contributing to convergence builds incorporating core application suites and OS-level customizations for standardized endpoints.
• Task Automation developing Bash/shell and AppleScript solutions to automate repetitive endpoint management workflows.
• Application Packaging building and distributing application packages to managed endpoints via JAMF Pro.
• Hardware Certification certifying macOS hardware compatibility against corporate standards and deployment requirements.
• CIS Benchmark Hardening applied CIS-aligned macOS security hardening to enterprise endpoints via JAMF configuration profiles, enforcing local admin controls, encryption policy, and audit logging to meet financial-sector compliance requirements.

Designed and architected a community of 100+ SA-affiliated Discord servers. Developed a Discord bot for membership verification, enabling 13,000+ verified members across enrolled servers for secure, members-only access.

Independently deliver technical talks at MacAdmins.org Slack and Dallas macOS Admin's Group.