Gilbert J. Palau

macOS | JAMF Cloud Engineer

[email protected]
Rockwall, TX
817.564.4731

Skills

Technical Skills

Skill
MDM: Subject Matter Expert JAMF Cloud 11.3.0+)
Scripting: AppleScript, awk, bash/shell (expert), Python, PowerShell, Swift, VBScript
OS: Windows 11, macOS (12-14), Linux (RedHat, Ubuntu, Debian), iOS/Android
SysAdmin & Deployment: macOS, Windows 10/11 Enterprise
Endpoint Security: Pulse Secure, Ivanti, Crowdstrike
Automated Deployments: Windows, macOS
Cloud: Adobe CCP, Office 365, Azure AD
ITIL: JIRA, ServiceNow
Encryption: FileVault2, BitLocker
VMs: Hyper-V, VMWare Fusion, Proxmox
Project Mgmt: JIRA, Trello, Producteev
Collaboration: MS Teams, Slack, Mattermost
Dev Platforms: GitHub, BitBucket, GitLab, Forgejo

Other Expertise

High-level Time Management

Multi-tasking, prioritizing. Self-starter. Thrive under pressure.

High-level Communication

Public speaking.

High-level Organizational

Attention to detail. Team-building and networking. Work well in groups and alone.

Quick Learner

Research and problem-solving. Flexible, adaptable. Innovative, creative.

Troubleshooting Expert

Process improvement. Root cause analysis. Critical thinking.

Leadership

Training, coaching, mentoring. Conflict resolution. Decision-making.

Bilingual

Fluent in English and Spanish (written/spoken).

Experience

Desktop Engineer

Nov 2022 – Present

Tesla, Austin, TX

  • macOS and JAMF Pro Subject Matter Expert; macOS Hardware SME; Final escalation point for technical support.
  • Collaborate with business teams to evaluate initiatives; Architect and implement innovative, automated solutions with tight integrations.
  • Create and maintain documentation for client management platform design, process workflows, and reference materials.
  • Lead by example and maintain achievement excellence.

Client Platform Engineer

Jun 2022 – Oct 2022

Peloton Interactive, Plano, TX (Remote)

  • SME on macOS Client Platform; Keep infrastructure redundant, scalable, secure.
  • Manage Enterprise services for macOS, Windows, Chrome OS, iOS/iPadOS using JAMF Pro and MEM (Intune).
  • Distribute policies, profiles, apps; Optimize systems; Support Okta integration.
  • Manage projects via JIRA sprints for prioritization.

macOS Endpoint Engineer

Jun 2021 – May 2022

REEF Technology, Miami, FL (Remote)

  • Design automated build processes for macOS deployment with convergence builds.
  • SME for macOS technical aspects; Write automation scripts (Bash, AppleScript, Python).
  • Build app packages for JAMF Pro distribution; Certify hardware compatibility.

Engineering Lead (macOS SME)

Feb 2019 – Feb 2020

Citigroup, Irving, TX

  • Design automated build processes for macOS; Work with convergence builds for software/OS customization.
  • SME for macOS; Automate tasks with Bash, AppleScript, Python; Build JAMF Pro packages.
  • Certify macOS hardware compatibility with peripherals.
Senior macOS Systems Engineer – LREI ISD, NY, NY (Remote) (Aug 2018 – Feb 2019)
  • Review/update documentation; Deployed 5000 devices; Optimized FileWave MDM.
  • Automated upgrades for 5000 laptops; Ran 72-hour infrastructure prep project.
  • Automated user accounts with NoMAD/NoLOAD; Created MS Office/Adobe CC workflows.
Senior Desktop Engineer – Univision Communications, Inc., Dallas, TX (Jun 2013 – May 2018)
  • Managed app packages/deployments (Windows/macOS); Supported Exchange/AD.
  • Built images/packages with Dell KACE/FileWave; SME for macOS; Scaled devices significantly.
  • Coded scripts (Bash/AppleScript); Built AutoPKGr processes; Designed/tested solutions.
  • Deployed FileVault 2; Created zero-touch DEP/NoMAD procedures; Reduced Helpdesk tickets by ~40%.
  • Trained teams in optimization and support.
Systems Engineering Consultant – Freelance, Dallas, TX (Jul 2011 – Jun 2013)
  • Analyzed/designed deployment automation for clients (T-Mobile, Mission Foods, Rapp Collins, GameStop, QBE, Joerns).
  • Supported hybrid environments; Built image/deploy solutions (SCCM, Ghost, DeployStudio, Munki).
  • Automated PoS deployments; Coordinated large-scale hardware/OS/software rollouts.
Support Engineer (Level III) – Rent-A-Center Corporate, Dallas, TX (Feb 2009 – Jun 2011)
  • Built Windows deployments with Altiris; OS X image architecture with DeployStudio/Munki.
  • Built Open Directory integrated with Active Directory.

Projects

Goon Discord Network – Discord Server Directory

Designed and architected a community of 100+ SA-affiliated Discord servers. Developed a Discord bot for membership verification, enabling 13,000+ verified members across enrolled servers for secure, members-only access.

Public Speaking

Independently deliver technical talks at MacAdmins.org Slack and Dallas macOS Admin’s Group.

Download Resume

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