Objective

On the search for opportunities to build cool things and mentor those starting out.

Technical Skills

MDM Expert with JAMF Cloud 11.3.0 and later.
Scripting AppleScript, awk, bash/shell (expert); Python, PowerShell, Swift, VBScript.
OS Windows 11, macOS (12,13,14), Linux (RedHat, Ubuntu & Debian), iOS/Android.
SysAdmin and Deployment macOS, Windows 10 / Windows 11 Enterprise.
Endpoint Security Pulse Secure, Ivanti, Crowdstrike.
Automated Deployments Windows, macOS.
Cloud Services Adobe CCP, Office 365 (deployment and management).
Azure Active Directory Configuration and Support.
ITIL JIRA, Service Now.
Encryption Filevault2, Bitlocker.
VM’s Hyper-V, VMWare Fusion, Proxmox.
Project Management JIRA, Trello, Producteev.
Collaboration Software Tools MS Teams, Slack, Mattermost.
Dev Platforms Github, BitBucket, Gitlab, Forgejo.

Other Expertise

High-level Time Management Skills Multi-tasking, prioritizing. Self-starter. Thrive under pressure.
High-level Communication Skills Public speaking.
High-level Organizational Skills Attention to detail. Team-building and networking. Work well in groups and alone.
Quick Learner Research and problem-solving skills. Flexible, adaptable. Innovative, creative.
Troubleshooting Expert Process improvement. Root cause analysis. Critical thinking.
Leadership Skills Training, coaching, mentoring. Conflict resolution. Decision-making.
Bilingual Fluent in English and Spanish (written/spoken).

Work History

Desktop Engineer Tesla, Austin, TX November 2022 - Present
macOS Client Platform Engineering

• macOS and JAMF Pro Subject Matter Expert.
• macOS Hardware Subject Matter Expert.
• Final escalation point for technical support teams.
• Collaborate with business teams to evaluate business-driven initiatives.
• Architect and implement innovative solutions for these initiatives.
• Utilize a creative, technical, and automated approach in solutions.
• Emphasize tight integrations with existing business systems whenever possible.
• Create and maintain documentation related to client management platform design.
• Document supporting process workflows.
• Produce reference material for use by technical support teams.
• Lead by example and maintain achievement excellence.

Client Platform Engineer Peloton Interactive, Plano, TX (Remote) June 2022 - October 2022
macOS Client Platform Engineering

• Subject Matter Expert on macOS Client Platform Engineering.
• Keep client infrastructure redundant, scalable, and secure.
• Responsible for the Enterprise client services for macOS, Windows, Chrome OS and iOS/iPadOS.
• Manage macOS endpoints with JAMF Pro Cloud and Windows 10 endpoints with MEM (Intune).
• Distribute policies, configuration profiles and applications for macOS and Windows endpoints.
• Leverage tools and implement solutions for the client base by optimizing present systems.
• Support Okta client integration for macOS and Windows endpoints.
• Manage projects via sprints in JIRA for maximum effort in keeping the projects prioritized.

macOS Endpoint Engineer REEF Technology, Miami, FL June 2021 - May 2022
(Remote)

• Design and engineer automated build processes for macOS deployment.
• Work with convergence builds to include core software and OS customization.
• Act as subject matter expert for the technical aspects of macOS.
• Write scripts to automate tasks using Bash, Applescript and Python.
• Build applications packages for distribution using JAMF Pro.
• Certify macOS hardware equipment to be compatible with other peripherals on macOS sphere.

Engineering Lead (macOS SME) Citigroup, Irving TX February 2019 - February 2020
Citi Usergroup macOS Platform Engineering

• Design and engineer automated build processes for macOS deployment.
• Work with convergence builds to include core software and OS customization.
• Act as subject matter expert for the technical aspects of macOS.
• Write scripts to automate tasks using Bash, Applescript and Python.
• Build applications packages for distribution using JAMF Pro.
• Certify macOS hardware equipment to be compatible with other peripherals on macOS sphere.

Senior macOS Systems Engineer, LREI ISD, NY, NY (remote) August 2018 - February 2019

• Review and update documentation for ongoing workflows and processes.
• Deployed 5000 laptop and tablet devices for the beginning of school year.
• Optimize and upgrade FileWave MDM server and remote boosters.
• Automated processes for upgrading 5000 laptops (2500 each to High Sierra 10.13.6 and Mojave 10.14.1).
• Ran 72-hour project to prepare school IT infrastructure for start of new school year. Wrote and automated user account creation process, using NoMAD and NoLOAD; created application deployment workflow for MS Office 2016 and Adobe CC 2019; updated knowledge base.

Senior Desktop Engineer, Univision Communications, Inc., Dallas, TXJune 2013 - May 2018

• Managed application package building, deployment, and updates (Windows, macOS).
• Support MS Exchange Management and Active Directory Management (Windows, macOS).
• Built deployment images and application packages, using Dell KACE (Windows) and FileWave (macOS).
• Administered FileWave and Dell KACE; provided technical support for escalated user community issues.
• Served as Subject Matter Expert for macOS hardware, software and Deployment Automation.
• Managed Mac devices using FileWave; oversaw increase in number of devices from +400 to +2000.
• Managed Windows devices using KACE; oversaw increase in number of devices from +2000 servers and +10,000 desktops to +4000 servers and +12,000 desktops. Built and configured images on VM; imported images into K2000 for deployment.
• Worked with InfoSec to deploy servers such that devices could be serviced both within firewalls and on the internet in general.
• Coded application-deployment scripts with Bash and AppleScript. Built processes for Profile Management. Ensured compatibility with Windows QoS.
• Built scripts to maintain 3rd-party applications using AutoPKGr. Built process to allow importing updates into FileWave to facilitate management.
• Designed, tested, and corrected solutions prior to release in production environment. Provided level-III support as necessary.
• Built OS images; deployed images via FileWave. Built deployment scripts; optimized deployment workflows within MDM.
• Built deployment workflows for encrypting hardware with FileVault 2.
• Built workflows and application packages; maintained platform ecosystem.
• Deployed 40 remote service appliances; configured appliances to support remote images.
• Created zero-touch procedures with DEP and NoMAD for deploying new Mac laptops.
• Leveraged self-service kiosk via Filewave; reduced Helpdesk tickets by ~40% for savings of ~$50K/month.
• Trained Windows platform team in system optimization procedures.
• Trained Level II Desktop Support technicians.

Systems Engineering Consultant, Freelance, Dallas, TXJuly 2011 - June 2013

• Analyzed, planned, designed, and developed system platform deployment automation for a variety of clients.
• Supported T-Mobile: RBO (Frisco, TX; ~600 employees), North-West Texas Market (2600 stores), field employees (~400 employees). Software: OS reimaging, creating images via SCCM and Ghost, Active Directory management. Hardware: Ingenico Credit Card processors, HTG Inventory Scanners, printers.
• Supported Mission Foods: Wrote process for on- and off-boarding employees. Provided level-1 and -2 support (network, server, software, telephony). Deployed hardware (2500 desktops and laptops), OSes, and software (productivity applications).
• Supported Rapp Collins: Supported hybrid environment (3000 Mac, 1000 Windows). Built image deployment solution with DeployStudio. Deployed software packages (productivity and graphics applications) and configuration scripts via Munki. Built local Apple Software Update Server with Reposado; used Margarita as web front end UI.
• Supported GameStop: Automated deployment of new PoS system to 10,000 retail outlets worldwide.
• Supported QBE: Oversaw deployment of ~250 desktops. Coordinated receiving; assembled deployment line. Imaged machines using SCCM.
• Supported Joerns Healthcare: Configured desktop access (SAP, printers, Cisco Phone, Unity Voicemail, and iPhone, Blackberry, and Android phones); provided technical support to executive branch employees (C-level).

Support Engineer (Level III), Rent-A-Center Corporate, Dallas, TXFebruary 2009 - June 2011

• Built Windows deployments with Altiris.
• Built OS X-specific image deployment architecture. Created images, deployed images with DeployStudio, distributed applications with Munki.
• Built Open Directory infrastructure; integrated with pre-existing Active Directory infrastructure.

Projects

Goon Discord Network, Discord Server Directory https://goondiscordnetwork.com

Designed, and architected the efforts to build a community of 100+ SA-affiliated Discord servers to make it easy for members to find servers populated with other SA forum members. Along with a concept, I designed a Discord bot (later developed by a colleague of mine) that acts as a gatekeeper and has enabled over 13,000 members to verify their forum membership to receive elevated access permissions across Goon Discord Network--enrolled Discord servers. This enables the administrators of each server to easily maintain "members-only" servers in which the majority of participating members are SA forum members.

Public Speaking

Independently deliver technical talks at the MacAdmins.org Slack Server as well as the Dallas macOS Admin’s Group.

Favorite Games

Cyberpunk 2077 , Baldur's Gate 3 and, Quake III .